Delivery Information

Delivery Conditions

Tapioca Brazil delivers to most suburbs within Melbourne.

In order to purchase products from Tapioca Brazil, the delivery address which you nominate will need to be within a suburb where Tapioca Brazil  provides delivery services (a postcode search facility is available). Please ensure that your delivery address and suburb are correct, as orders for delivery to addresses in suburbs that are not in the Tapioca Brazil  delivery area will not be processed.

Delivery days are currently Wednesdays and Saturdays. This will depending on your postcode. All orders must be in by 12pm of Monday if you wish your delivery day to be Wednesday. Delivery time on Wednesdays is from 9:00am to 1:00pm.  If you wish your order to be delivered on  Saturday, delivery time is from 8:00 am to 4:00 pm.  All orders must be in by 12pm of the same week's Thursday for deliveries on Saturdays. Tapioca Brazil cannot guarantee the timely delivery of orders placed after these days. If you have any difficulty placing your order please contact us and we will try to assist you. If you do not choose the delivery date, we will schedule it in the next closest delivery date.

Delivery times and arrival of your order will depend on your area. Once you place your first order, we will contact you to confirm the delivery time.  If no one is the nominated place of delivery at the agreed time, Tapioca Brazil will not deliver.  In the event of unforeseen circumstances, changes could be made to the delivery schedule. 

Tapioca Brazil accepts that in the event of goods arriving damaged via our own transport, we will replace the goods delivery free of charge or a credit will be issued on your next delivery.

Unattended deliveries

Tapioca Brazil cannot be held responsible for any unforeseen damage or theft to your order when left in a designated area specified by you. We recommend that your delivery is brought inside and stored away correctly ASAP.

Refrigerated Products

Depending on your order, Tapioca Brazil will provide you with refrigerated items, which at the time of delivery will be at a temperature in accordance with the Food Heath & Safety standards. 

Delivery & Handling Charges & Taxes

A delivery and handling charge of $19.95 (inc GST) applies to all orders below 6kg, unless special consideration is made by us. We provide FREE DELIVERY for purchases over 5 kg.  Delivery must be within our delivery times.

If we are using a courier for delivery, the minimum amount payable is $29.95 (inc GST) unless special consideration is made by us. It is the responsibility of the purchaser to pay all delivery, handling charges & taxes as laid out in these terms and conditions.